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International Association of Outsourcing Professionals (IAOP) announced 10 key trends in outsourcing development. Outsourcing experts foresee further outsourcing range expansion, retail sourcing development models, new partnership relations and consolidation, better risk management and tough fight for talents.

1. Outsourcing without boundaries. Outsourcing practice is gaining momentum all over the globe. At the moment 200 leading outsourcing companies employ over 4 million people; countries with mature economies realize outsourcing benefits and invest in outsourcing industry billions dollars.

2. Multisourcing. In comparison to the previous years in 2011 more sourcing mechanisms appeared. Social and economic pressure made the leading IT countries (the USA, Great Britain, Germany) pay attention to onshore outsourcing. Rationalization of services portfolio management and accepting the global service business model lead to change from regular outsourcing model for business services sourcing.

3. Growth. Every year outsourcing profit increases to 10%. Customers feel more confident about the global economy. However, tendencies of improvement of competition and reduced contract terms are observed.

4. Outsourcing boom in Latin America. Brazil, Mexico, Chili, Columbia, Costa Rica, and Peru are joining the ranks of outsourcing services providers.

5. Clouds. Cloud computing can simplify and normalize the processes of procurement and services rendering, but at the same time lead to greater providers number and more complex infrastructure. Customers need integration with current systems and further maintenance.

6. From separate services to packaged services. Large companies are tending to work with full cycle services providers.

7. Shops of outsourcing services. Besides outsourcing providers for mass market boutique companies with separate specific services are emerging.

8. Innovation partnership and consolidation. IAOP experts observe strengthening of international partnership and tight partnership between customers and providers.

9. Risk management. Companies are handling better market, financial, and informational risk management due to growing popularity of cloud computing and Internet.

10. Fight for talents. Recruiting and key employees’ retention is one of the chief companies’ tasks.

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